Get in touch with us right away if you think you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, the next steps to take and what we’ll do to help
There’s no way to put it nicely – it’s a criminal act to deceive you and take your cash. Fraudsters will use any trick they can, whether it’s by phone calls, letters, emails, texts or social media. If you think you’ve been targeted and have lost money on your account or card, call us straightaway on the numbers below. You can also check our frequently asked questions for further information
we’ll give you a case reference number. Make a note of this and keep it safe – it’s confirmation that we’ve logged your case We'll investigate and contact you within 7 days to give you an update. If we do this by letter, it could take an extra 3 to 4 working days.
for you to fill in details of what happened - as part of your case. When you get this, fill it in and send it back to us within 10 working days.
within 10 days, we’ll close your claim – any temporary refund we’ve already given you will be taken back out of your account
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